FAQ

Frequently Asked Questions (FAQ)

 

What makes PicklePixie paddles different from others?
We’re all about bringing fun to the court! PicklePixie is a proud local brand, created to break away from the ordinary. Our paddles are designed to be playful, stylish, and lightweight—something everyone can enjoy and love to play with.

Are the paddles suitable for beginners and advanced players?
Yes! Our paddles are perfect for beginners who want to start with something unique and fun—without breaking the bank. They’re lightweight with a balanced feel, making them easy to handle for new players while still being reliable for more advanced players who prefer a lighter paddle.

Do you ship internationally?
Yes, we do! We offer worldwide shipping, with delivery typically taking 8–14 business days depending on your location.

How long will it take to receive my order?
Orders are usually processed within 2–3 business days. Shipping times vary by courier, but rest assured—we’re just as excited as you are for your paddle to arrive! (And yes, we’re a proud homegrown Malaysian brand ✨).

What is your return and refund policy?
We stand by the quality of our paddles. If you ever receive a product that is defective or not up to our manufacturing standards, we’ll make it right with a return or replacement. Please note, we’re unable to offer refunds for change-of-mind purchases. To start a return, just drop us an email at picklepixie.info@gmail.com, and our team will guide you through the process.

What materials are the paddles made from?
Our paddles are crafted with a fiberglass surface for excellent ball control and a smooth, responsive feel. Inside, they feature a durable polypropylene honeycomb core, which helps keep the paddle lightweight while still providing strength, stability, and great playability.

Can I buy PicklePixie paddles in stores?
Not yet! For now, PicklePixie paddles are available exclusively online through our website.

How do I care for my PicklePixie paddle?
Treat your paddle with a little love, and it will stay with you game after game. Keep it stored somewhere cool and dry, away from harsh heat or sunlight. If it gets a bit dirty, simply wipe it down with a soft cloth and mild soap. A little care goes a long way in keeping your PicklePixie paddle looking and performing at its best.